OUR REPLACEMENT POLICY
Coverage for Lost or Broken shades can be made for the same style/colour if supplies are available. If the style you request is sold out, you will have the option to be placed on pre-order if the style will be returning or to choose a different style within the same series.
Only one pair can be replaced at a time. Multiple replacements need to be done through separate sessions.
The fee for Shipping and Handling of each replacement pair is £6.90 GBP (£17.89 International). This is an estimated, flat cost to assist us in fulfilling all replacements. It is subject to change but we work hard to keep it as low as possible.
Each pair can be replaced up to twice under the accidental damage warranty. After that, we'll ask that you buy the next one to make sure we can continue to offer such a strong warranty.
In addition, the warranty only covers orders through shadykernow.co.uk, shadykernow.com, our official Amazon listings, and approved retailers - thereby excluding other re-sellers.
Qualification for this coverage is at Shady Kwernows sole discretion and will require pictures of and/or the actual sunglasses to review and approve a new pair. Shady Kernow reserves the right to deny any request for warranty coverage or to recommend a different course of action as necessary.
If you have a craftsmanship warranty claim for your pair of Shady Rays, please send us an email at firstname.lastname@example.org